Support

Contact us

Send us a message here, or email support@boardgamemetrics.com. Either way it comes straight to the two of us, Jurgens and Rebekah, in Australia, and we answer every message ourselves — usually within two working days. We're new at this, so feedback of any kind is welcome, not just bug reports.

It helps to tell us:

• the email address or sign-in (Apple or Google) you use in the app,
• your phone model and its iOS or Android version,
• what you did, what you expected, and what happened instead. A screenshot is perfect: email it to us.

For privacy requests, write to privacy@boardgamemetrics.com. To delete your account, see Delete your account.

Playing with Board Game Metrics

What is Board Game Metrics?

A score pad that remembers. Log a game in a few taps — who played, who won, the scores — and Board Game Metrics keeps the history: your most-played games, your hours at the table, how often you win, the games you’ve played with each friend, and a ranking of your collection that you build by choosing between two games at a time.

Is it free?

Yes. Your library, logging games, your history and statistics, friends, and joining other people’s groups are free. The bigger features the app calls Plus (hosting groups, ranking your games and your taste in full) are free too while the app is in early beta.

How we’ll pay to keep the app running after that isn’t decided yet: it could be a subscription for Plus, ads, donations, or a mix. You’ll get at least 30 days’ notice in the app before anything changes. See Keeping it running.

What is the early beta?

Board Game Metrics has just launched and is still taking shape with the help of the people who use it. While it’s in early beta, everything is free for every account, Plus included: host groups and rank your games without paying. We’re also working out how to pay for the app after the beta, so tell us what works, what doesn’t and what you’d be happy with from Profile → Share beta feedback in the app.

Do I need a BoardGameGeek account?

No. Game names and pictures come from BoardGameGeek, but you don’t need an account there. If you have one, you can link it and import your collection in one go.

Can I log games with people who don't use the app?

Yes. Add them as a guest player by name and they’ll appear in the session and the statistics. If they join later, add them as a friend and tag them in future games.

Which phones does it work on?

iPhone (iOS 15.6 or later) and Android (Android 8 or later).

Who makes Board Game Metrics?

Two of us: Jurgens and Rebekah, a husband and wife in Australia who are both developers and both play a lot of board games. There’s no company or team behind it. It’s our first app, so we’re learning as we go, and we’d love to hear what you think at support@boardgamemetrics.com. The longer version is in our story.

Plus and paying for the app

What is Plus?

Plus is what the app calls its bigger features: hosting groups (create a group, invite the people you play with, and log sessions for everyone), ranking your games by comparing two at a time, and your taste in full on your statistics (every mechanic, category and weight you play, and your hot takes). Groups and rankings cost the most to run: groups keep many people’s records in sync, and rankings recalculate with every answer.

During the early beta Plus is free for everyone. Whether it becomes a subscription after that, or the app is paid for another way, isn’t decided yet. See Keeping it running.

Will I lose anything when the beta ends?

No. You’ll get at least 30 days’ notice in the app before anything changes, and nothing you’ve logged is deleted, whatever we decide. Logging games, your library and joining groups stay free.

Your account

I forgot my password.

On the sign-in page, tap Continue with Email and password, then Forgot password?. Enter the email address you sign in with, and we’ll email you a 6-digit code. Type the code and a new password into the app, and you’re signed in. The code works once, for an hour; if it doesn’t arrive, check your spam folder or ask for a new one.

If you signed up with Apple or Google, sign in with that button instead — there’s no separate password. Still stuck? Email support@boardgamemetrics.com from the address on your account.

How do I delete my account?

In the app: Profile → Delete account. Without the app, email us. Delete your account explains both, and what happens to games you played with others.

Your data

Who can see my games and results?

Your library and rankings are private. A game you log is seen by the players tagged in it, and by the members of the group it was played in. Friends see your name and picture, the games you both own, and the games you’ve played together. The Privacy Policy has the details.

Where is my data stored?

In Sydney, Australia, with our database provider Supabase. We never sell it. See the Privacy Policy.

Can I get a copy of my data?

Yes. Email privacy@boardgamemetrics.com from the address on your account and we’ll send you everything we hold about you.